Need help? We're here for you.
Need help? We're here for you.
Frequently Asked Questions
An active user session is a user that is logged in and actively using your FiveNet instance (e.g., writing a document, looking at the livemap) be it via browser, in-game tablet or other methods. It is not a limit of registered users.
This is to ensure that your instance is not overloaded and potentially causing performance issues for your and others FiveNet instances in the cluster.
It is a soft limit, meaning that if you exceed the limit, your instance will not be shutdowned. In case of longer exceedence of this limit, it will be an indication for you to upgrade your plan to the the next higher tier to be able to support more active user sessions. Should you have any doubts that it will be enough for your communities' player count or if you need more than 500 active user sessions, please contact us to discuss.
The DBSync is FiveNet's component to be compatible with any framework as long as it uses a MySQL database. It queries the data and syncs it to your FiveNet instance's database. It must be run as a separate process on your gameserver's host.
We'll help you get started with the DBSync, setting it up and configuring it, please open a ticket to get the help with the DBSync from us (make sure to include your customer ID located on your FiveNet Cloud profile page)!
Yes, we use Stripe as a secure payment provider to securely handle your payments. Every hosted FiveNet Cloud instance is using HTTPS to ensure safe data transfer when accessing it.
The asterisk (*) next to the subdomain/domain feature means that the provided subdomain's domain name (e.g., fivenet.cloud) might be different from what is shown.
Through the Stripe billing portal, you can access it via your account's profile page. Should you not be able to do that, please contact our support.
Yes, incase of upgrades your instance will be upgraded accordingly. Plan downgrades will cause your instance to be downgraded after the end of the term. You can switch plans via the Stripe billing portal, you can access it via your account's profile page
We offer a variety of payment methods through Stripe, including credit cards, PayPal, SEPA Lastschrift, and Klarna. All payments are securely processed by Stripe to ensure the safety of your transactions.
To request a refund please contact our support via email [email protected].
Yes, if you have any questions or problems about our offerings or your FiveNet Cloud instance, please contact us via our support contact methods.
You can request a data dump that contains the database and uploaded files. You can then import it into your self-hosted FiveNet instance. We will provide you with a guide on how to do that, please contact us for more information.